Job Type:
Full-time
Location:
2625 Butterfield Road
Oak Brook, IL 60523
Client Coordinator
Basic Overview of Role and Responsibilities:
The successful candidate will assume responsibility for the below functions.
- Manage the client’s experience to ensure consistent satisfaction.
- Aid clients with shipments
- Book Shipments, track shipments, and ready shipments for billing.
- Assist Business Development with the acquisition of new clients.
- Analyze client opportunities and develop innovative solutions and associated pricing.
- Identify carriers to fulfil strategic opportunities.
- Assist with RFP’s.
- Ensure profit margin protection relative to quoted solutions.
- Foster and maintain relationships with carriers by serving as a source of information, designing improvements/solutions for their business needs, and providing guidance.
- Create unique solutions to prospect and client problems.
- Identify service/product improvements by monitoring industry trends and engaging in discussions with clients.
- Develop and sustain professional skills, technical knowledge and industry news by reviewing industry publications, attending workshops, and participating in training and ongoing education.
- Manage your pipeline to ensure consistent growth.
- Focus on your growth, client satisfaction, and achieving company goals.
Requirements
General Traits Needed for Success:
The ideal candidate will possess and display the below attributes.
- Positive Attitude - Maintains a good outlook toward work, coworkers, and customers; Displays excellent customer service and leaves customers smiling; Strives to affect others positively;
- Confidence - Exhibits confidence in self and in work; Confident in ability to overcome obstacles; Comfortable with experiencing failures on the way to ultimate success.
- Strategic Thinker - Uses logic to think through problems and decisions; Consistently attempts solving problems/making decisions prior to seeking assistance.
- Adaptability - Views changes and new situations as opportunities for learning or growth; Has a positive attitude and overcomes challenges; Learns from failures and is not deterred by them; Willing to accept and embrace change when needed.
- Collaboration - Works effectively in a team; Facilitates mutually beneficial relationships; Strives to achieve team goals; Able to put personal differences aside for the benefit of the team; Proactively offers to help.
- Decision Making - Able to operate in an autonomous environment; works well under pressure; Balances multiple and often conflicting priorities; Comfortable with asking for help.
- Presentation Skills - Comfortable presenting in internal and external meetings. Able to clearly communicate an idea to others.
- Information Technology Fluency - Comfortable with basic productivity software; Basic ability to manipulate, store, delete, copy, and move digital files; Basic to Intermediate knowledge of Word, Excel, Outlook, and PowerPoint.
Experience of an Ideal Candidate:
In addition to the above, all candidates must meet the below minimum requirements:
- Bachelor’s degree or higher
It is preferred, but not required, that candidates have the following:
- Bachelor’s degree in a business discipline
- Related professional experience in domestic logistics, warehousing, or supply chain
Benefits
Compensation:
- Competitive Salary
- Potential Performance Bonus
Benefits:
- Paid Time Off (PTO)
- 401k Savings Plan (Traditional & Roth Plans)
- Annual Corporate Sponsored 401k Contributions
- Health Insurance - employee and dependents (PPO & HMO)
- Dental Insurance - employee and dependents
- Vision Insurance - employee and dependents
- Short-term & Long-term Disability Insurance
- Group Life Insurance
- Various Additional Perks & Benefits